Serial Entrepreneur Helps CEOs Compete on Their Customer Experience

Mike Wittenstein is a serial entrepreneur and CEO is the professional services space. He started his first consultancy while still in grad school, launched GALILEO, one of the world's first digital agencies in 1992, joined IBM global services in the role of eVisionary, then founded StoryMiners, one of the world's first customer experience design consultancies in 2002. He's worked with global brands, regional leaders, and start-ups as an advisor, board member, consultant, and facilitator. Mike's businesses always support his clients' desired outcomes. He believes that building in agility has helped me succeed over time.

• CEO Hack: (1) Walk in the customers show to know what needs to change (2) Double down the technology and learn
• CEO Nugget: (1) No matter how hard you try, your brand can't get better than your customer experience (2) Designing costs less than reacting
• CEO Defined: Example to other people in whatever is of value to you

Website: https://storyminers.com/